Privacy policy

This policy explains how MMPark Bulgaria collects, uses and stores personal data submitted through the website.

Data controller

MMPark Bulgaria
Priboi 151
Varna
Bulgaria
Contact: support-web@esi-france.fr

Data collected

The website may collect data voluntarily submitted through forms: first name, last name, email address, phone number, organization, request subject, message, requested room rental date, number of participants and information required for administrative follow-up.

Purposes of processing

Responding to requests sent through the contact form.
Processing room rental requests.
Managing administrative follow-up of exchanges.
Measuring website audience with Matomo, subject to consent where required.
Ensuring website security and preventing abuse.

Legal bases

Consent for non-essential cookies and services.
Legitimate interest for website security and replying to incoming requests.
Pre-contractual measures for room rental requests.
Legal obligations when certain data must be retained for administrative or accounting purposes.

Retention periods

Contact requests: deletion after 2 years.
Accepted room rental requests: retention up to 5 years.
Rejected room rental requests: deletion after 1 year.
Cookie consent data: retained for the period necessary to prove the choice expressed.
Matomo statistical data: retained according to the privacy settings configured in Matomo.

Cookies and trackers

The website uses cookies required for technical operation, including Laravel session cookies, CSRF security cookies and consent management cookies. These cookies are necessary for the website to function.

Matomo audience measurement

The website uses self-hosted Matomo at https://analytics.wriblay.com to measure audience. Matomo is configured with enhanced privacy settings, including IP address anonymization when enabled. Matomo tracking is subject to user consent through the cookie management module.

Third-party services

The website may integrate or plan to integrate third-party services such as YouTube, Vimeo, Cloudflare or reCAPTCHA. These services may place cookies or process data only when activated and, where necessary, after user consent.

User rights

In accordance with the GDPR, you may request access, rectification, erasure, restriction or objection to the processing of your personal data. You may also withdraw your consent at any time where processing is based on consent.

Exercising your rights

To exercise your rights, contact: support-web@esi-france.fr. Proof of identity may be requested in case of reasonable doubt about the requester’s identity.

Minors

The website does not currently offer services specifically intended for minors. Requests concerning school groups or minor visitors must be made by a responsible adult.

Security

MMPark Bulgaria implements reasonable measures to protect data submitted through the website. However, no system can guarantee absolute security.

Policy updates

This policy may be updated to reflect changes to the website, tools used or legal obligations.